Sheffield Mental Health Advocacy Service is committed to providing good quality services.  We welcome all comments from our users.

We would like to hear from you if you have used our services, including this website, or if you have had any problems accessing our services.

Please tell us if:

• Compliments
  -you feel you have received a good service from us
• Suggestions
  -you have a suggestion about how our services could be better
• Complaints
  -you feel unhappy with the service you have service you have received from us, or the way you were treated
• Website
  -you have any comments you wish to make about our website

You can tell us your views by either completing the electronic form below, by downloading and printing this leaflet (pdf), or by phoning us and asking us to post you a leaflet.  We always invite all clients we work with to give us feedback. 

What will happen next?
If you have made a compliment, we will keep a record of it in the
main office.  Your compliments  may be used anonymously to promote the service (eg on this website).

If you have made a suggestion, we will respond within 20 working days telling you what we are going to do about it.

If you want to complain about our services we will treat your complaint confidentially, seriously, and quickly.  We will contact you and give you a copy of our own complaints procedure (you can download this from this link).  We may also be able to provide information on any support available to help you through this process.

Tell us your views online by completing this form

Please do not enter any confidential information on this form.  Write on here only what you would be happy to write on a postcard.  We will contact you if you wish, so you can provide more details about your feedback in a confidential way.  Alternatively, you can download our form to print it out and post back to us, or you can contact us by telephone to request us to post a form to you.

Your name  *

To give us your feedback, you need to tell us your name.

Type of Feedback  * Complaint  Compliment  Suggestion  Comment on our Website 

Please select one of the options

Your Address

Your email address

Your phone numbers

Please enter numbers only. You must enter at least six digits. If leaving more than one number, please leave two spaces between them.

What do you want to tell us?  *

Do you wish us to contact you about this?  *  Yes   No 

Please tell us if you would like us to contact you