Feedback

Call Us: 0114 271 8025

Monday – Friday 9am – 5pm

If no-one is available to take your call, please leave a message and someone will phone you back.

Email: smhcab@cabnet.org.uk

Feedback

We really appreciate your feedback, we are after all here to provide a service which is helpful to you.

Please tell us if you have any compliments, suggestions, concerns or would like to make a complaint about our service or have a comment about the information available on this website please complete the form below:

Compliments - you feel you have received a good service from us
Suggestions - you have a suggestion about how our services could be better
Concerns - you feel that a part of our service could be improved, but do not wish to make a complaint
Complaints - you feel unhappy with the service you have received from us, or the way you were treated

(Please do not use this form to request advice - see Need Advice for how to contact our service.

What kind of feedback would you like to send? * Mandatory - Please select

What about us do you want to comment on? * Mandatory - Please select

Please enter your comments in the box provided below: * Mandatory - Please complete

Tell us how to get in touch with you.

(Your name is mandatory but this communication is treated as confidential.)

Name * Mandatory - Please complete

Phone Number

Please contact me regarding this matter.

(Tick box if you want a response to your comments, but please remember to leave your contact details.)

Alternatively, you can contact us by:

Post: Lesley Faithful, Manager, Sheffield Mental Health Citizens Advice Bureau, Michael Carlisle Centre, Osborne Road, Sheffield S11 9BF

Email: manager.smhcab@cabnet.org.uk

What will happen next?

If you have made a compliment, we will keep a record of it. Your compliments may be used anonymously to promote the service (eg on this website or annual reports).

If you have made a suggestion or have a concern, and have requested a response, we will get back to you within 20 working days, providing you have completed your contact details, to let you know what we are going to do about it.

Complaints

If you have made a complaint, you should normally recieve an acknowledgement within 5 working days and a full response following our investigation within 20 working days, providing you have completed your contact details.

If your complaint is about our advice service, a complaints form is available from Citizens Advice, our national association, by clicking on this link Citizens Advice.

Type the letters in the box as you see them. If you are unsure what it says, click the button next to the text.