We work to the ten principles of the Advocacy Charter:

Clarity of Purpose

We have clearly stated aims and objectives and are able to demonstrate how we meet the principles in this Charter. We ensure that the people we advocate for, service providers, and funding agencies have information on the scope and limitations of our role.

Independence 

We are structurally independent from statutory organisations and service provider agencies, and we aim to be as free as possible from conflict of interest as possible in design and operation.

Confidentiality

We have a written confidentiality policy and systems in place to protect your personal information.  We provide full information about circumstances in which we might breach confidentiality when you access our service.

Putting People First

The wishes and interests of the people we advocate for direct our work.  We seek to be non-judgmental and respectful of people's needs, views and experiences.  We ensure that information concerning people we advocate for is shared with those people.

Empowerment

We support self-advocacy where possible, and we help you choose the level of involvement and style of advocacy work support you want.  We also invite you to influence the development and get involved in the running of our service if you wish.

Equal Opportunity

We are proactive in tackling all forms of inequality, discrimination and social exclusion and have a written policy.  This includes systems for the fair allocation of advocate's time.

Accountability

Our work is regularly monitored and evaluated.  When we begin work with you, you will have a named advocate and a means of contacting them.

Accessibility

Our scheme is free of charge for eligible people, and we promote access for the whole community.

Supporting Advocates

We ensure our advocates are prepared, trainined and supported in their role, and have regular opportunities to develop their skills and experience.

Complaints

We have a written policy explaining how you can give feedback and make complaints.  Please see our 'Feedback' section in the menu on the right of the page.

All of these principles are validated by the Quality Performance Mark (QPM), which is on the right of the page below our menu and contact details. SMHAS was awarded the QPM in Dec 2009, and it is valid for 3 years. Click for more information.